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How much storage do I need?
The average account size is 20GB.
How much storage you need may vary. We
recommend protecting the "C:\Documents and
Settings" directory. It will include the My
Documents folder for all of the PC users and
will also include many vital settings and
files, including Outlook files and user
preferences. For more information, please
see the
Determining Storage Needs document.
Can I backup multiple PCs?
Yes, simply call our office at
207-985-8414 and an additional user account
will be created for you.
Is there a 30 day money back
guarantee?
Yes, there is a 30 day money back guarantee.
If you are not happy with the service your
money will be refunded. Full refunds are
given for the first 30 days and prorated
refunds are given there after. We believe
very strongly in only charging the customer
for what they use. If you have gone past the
initial 30 days, but have only used the
service 15 days of your current billing
cycle, 50% of the current billing cycle will
be refunded.
Is there a yearly contract or an
early termination fee?
Only our advanced backup customers
are required to pay for a year in advance
and early termination fees may be accrued
for these customers. These do not
apply for our general clents.
Can I use this service with my
laptop?
Yes, it works great with laptop
computers. As long as you are connected to
the internet, you will be able to backup and
restore your date.
How long do you retain my files?
We retain files for as long as the
client maintains an active account. We also
maintain alternate versions of your files.
These alternate files are stored for 30
days. If you modify a file once a day and
backup once a day for 30 days, you will have
30 different versions available for
restoration. This restoration window can be
increased or decreased upon user request.
Is there a Free Trial?
Yes! You can try a
30 day trial of our Data Backup
service, or you can
contact a representative to discuss
which of our packages are right for you.
What is an Online Backup Service?
An Online Backup Service is an
Internet-based service that allows computer
users to routinely backup and recover their
important data using a secure and trusted
server on the Internet.
If you use your computer to create and
save valuable data for business or personal
reasons, you should make some type of backup
of your important data to prevent a total
loss in the event of any kind of system
failure or human error. Simple data backup
can be done by saving your data to multiple
locations, copying the data from its
original location to removable media,
another hard drive, or another computers
hard drive on the network.
To make this task easier, specialized
programs known as Backup Software exist to
aid users in regularly making a backup copy
of their data. Since some users are not
interested in managing the tasks necessary
for maintaining their own backups, a new
breed of backup software was created, known
as Online Backup Software. Online Backup
software is designed to routinely copy your
important files to a private, secure
location on the Internet by securely
transmitting your data over your existing
Internet connection.
If you have a working Internet connection
on your computer, you can use this service
to keep your important files safe from
disaster on a daily basis
Does it make sense to use Online
Backup if you have a slow Internet
connection?
Depending on the speed of your connection
and the size of your backup, your initial
backup over the Internet may take several
hours. Many people with large backup sizes
and slower Internet connections will often
run their first backup over the weekend.
Once the first backup is completed, each
subsequent backup is usually a small amount
of data that can be backed up in just
minutes over a slower dial-up connection.
Our software can also resume a canceled
backup, so you can start the backup during
your slow times and cancel it during your
busy times. The next time you start the
backup, it will pick up from where it was
canceled until the entire backup is
complete.
What is the Personal Recovery CD?
The Personal Recovery CD is a service that
offers copies all of your data from our
servers onto CD(s). This allows you to
restore the archive of your data from a CD
without requiring an Internet connection.
This is great for keeping long-term archives
of your data or restoring large amounts of
data without connecting over a slow Internet
connection. Inquire about the availability
of Personal Recovery CDs with your Service
Provider.
Can I use this service with Macintosh
or Linux?
The data backup client software will only
run natively on Windows 98SE, Me, NT 4.0,
2000, 2003 (.NET) and XP. If you want to
backup computers with other operating
systems, it is possible. Here's how... Since
the the data backup client supports mapped
network drives and the Network Neighborhood,
it can backup data from any computer that is
accessible via the network. A single data
backup client can backup the local computer
and any number of local or remote network
computers.
I use AOL or MSN for my ISP, can
I still use this service?
Yes, this service is fully
compatible with all internet service
providers, including AOL and MSN.
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